FAQ
- What countries do you ship to?
- How long does US shipping take?
- Can I change my shipping address once my order has been placed?
- Can I make changes to an order once it's placed?
- Site Credit and Gift Cards
- How do returns/refunds work if I paid with Afterpay?
- What is Afterpay?
- Do you offer overnight or expedited shipping?
- I didn't get my new member discount code!
- How do you calculate shipping rates?
- Do you have a physical store? Where do you ship from?
- I got an email to update my shipping address. How long do I have to fill out the form?
- My order status is “Unfulfilled”, what does that mean? When will I be able to see some updates?
- I received a shipping email but the tracking link doesn’t work!
- My package says it’s been delivered but I don’t have it!
- What happens if my package is returned to sender because of a delivery error (ex. wrong address, delivery complications, etc.)?
- My package got sent back because I made a mistake while writing my address. Is there any way you can send it again?