FAQ
- What countries do you ship to?
- How long does domestic shipping take?
- My order status is “Unfulfilled”, what does that mean? When will I be able to see some updates?
- Money has been taken from my bank but I still don't have my package.
- I ordered yesterday and have not received shipping confirmation yet.
- Why are you not responding to me? >:(
- How long does international shipping take?
- Do you offer international shipping?
- I picked International Shipping by Overseas Partner ($5 option) but I haven't received any tracking yet
- Are your products "cruelty-free"?
- Do you have a physical store? Where do you ship from?
- When are the "out of stock" products available?
- How do I return my JUNO Mirror if it is broken?
- What happens if my package is returned to sender because of a delivery error (ex. wrong address, delivery complications, etc.)?
- My package says it’s been delivered but I don’t have it!
- What is your refund policy?
- My items broke during delivery
- I received a shipping email but the tracking link doesn’t work
- Do you charge customs and duty fees for International orders placed?
- My package got sent back because I made a mistake while writing my address. Is there any way you can send it again?