If you’re not in love with your purchase (which is rare!) we want to hear all about it! We stand by our JUNO & Co-branded products, and if you’re truly unsatisfied, we’re happy to accept returns (both used and unused) up to 1 week after your purchase has been delivered. Please read on below for the return process and if your purchase is eligible. Unfortunately, we do not accept exchanges at this time.
Eligible for a return:
JUNO & Co-branded products.
Not eligible for a return:
Due to inventory purposes, we are unable to accept returns for non-JUNO & Co-branded products. No exceptions.
How to return an item:
- Email our Support team at email@example.com to notify them you are returning a product (this gives our team a heads up to expect a return package)
- Pack your products (you may use original packaging or your own) and include your invoice or order number for easy processing. Failure to attach your order number may result in complications or delays refunding your order.
- At your own expense, ship your UNUSED and UNOPENED products to the following address:
JUNO & Co Returns
884 Mahler Road
Burlingame, CA 94010
*You will not be refunded shipping cost for partial refunds*
Please note: You assume any risk of loss, theft or damaged goods during transit and we highly suggest requesting tracking information on your return package so you can keep an eye on its movements and be notified when it arrives safely to our warehouse. Shipping expenses are paid by you and shipping paid on your original order cannot be refunded for any returned products.
Upon receipt in our warehouse, our team will process your return within 1 week of its delivery. Refunds will be sent back to the original form of payment, which typically takes 3-7 business days for the funds to be released back to you. You’ll receive an email confirmation once your refund has been processed. For any additional questions, reach out to your financial institution for assistance.
If your item was damaged in transit, has surpassed the 1-week window or if you have additional questions, please reach out to our support team at firstname.lastname@example.org for assistance.
JUNO & Co reserves the right to refuse any returns at any time.