If you’re not in love with your purchase (which is rare!) we want to hear all about it! Depending on your product and its price you may be eligible for site credit, a refund, or a reshipment. We stand by our JUNO & Co.-branded products, and if you’re truly unsatisfied please email our team at support@thejuno.zendesk.com for your options. Unfortunately, due to the low-cost nature of our products, once an order has shipped, we are unable to offer international returns. If you’re inside the US please contact our team within 30 days of receiving your product.
If your package is returned to us by mistake or issues during the delivery process by DHL or USPS we’ll automatically refund you upon receipt in our warehouse, our team will process your return within 10 business days of its delivery. We do not offer automatic reshipments but you’re free to order again after your refund is processed.
Sometimes USPS and DHL tracking information can be incorrect, and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime. We’ve also seen packages arrive before they are marked as delivered.
To help you ease your concerns, we offer shipping insurance through Route so make sure you turn this option on during checkout. You’ll find it when selecting the shipping method and before continuing to the payment methods.
For all insured packages whose status is not “delivered” you can claim your goodies through https://claims.route.com/ after 7 days (14 for Canada and 20 for other international countries) and within 30 days from the last checkpoint). For packages marked as "delivered", they can be claimed after 5-15 days from being marked as delivered.
If your item was damaged in transit, your order has not been fulfilled, or if you have additional questions, please reach out to our support team at support@thejuno.zendesk.com for assistance.
JUNO & Co reserves the right to change this Return Policy without notice.
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