To help you ease your concerns, we offer shipping insurance through Route so make sure you turn this option on during checkout. You’ll find it when selecting the shipping method and before continuing to the payment methods.
For all insured packages whose status is not “delivered” you can claim your goodies through https://claims.route.com/ after 7 days (14 for Canada and 20 for other international countries) and within 30 days from the last checkpoint). For packages marked as "delivered" (but stolen), they can be claimed after 5-15 days from being marked as delivered.
You can find more deadlines here: https://help.route.com/hc/en-us/articles/360050129513-Deadlines-to-report-an-order-issue
If your item was damaged in transit, your order has not been fulfilled, or if you have additional questions, please reach out to our support team at firstname.lastname@example.org for assistance.
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